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Additional Training and Consulting Services
PML Programs is proud to offer the following first-class training and consulting services:
Enhancing Your Leadership and Management Team’s Effectiveness
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Consulting Services provided:
- Facilitating Team Building Initiatives for Your Leadership and Management Teams
- 360 Assessments of the Performance of: a Team, the Team Leader & the Team Members
- Assessments of Team Members’ Personality Styles and their Team’s Dynamics
- Conducting Leadership & Managerial Skills Assessments
- Executive Coaching
- Organizational Development: Creating a Plan to Address a Team’s Most Critical Performance Issues
- Facilitating a Process to Measure and Enhance both Employee Engagement and Performance
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Training Programs provided:
- ‘Effective Interviewing & Selection: Getting the Right Talent on Your Team’
- ‘Performance Management and Your Role as a Coach’
- ‘Enhancing Your Managerial Skills: Accomplishing Significant Results through Others’
- ‘Effective Communication: an Essential Business Competency’
- ‘Techniques for Becoming a Strategic Leader’
- ‘Twelve Practical Steps for Enhancing both Employee Engagement and Performance’
- ‘Making the Transition as a New Supervisor’
- ‘Managing Change within Your Organization’
- ‘Leadership Skills for Supervisors and Managers’
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| Clients: Dannon, GE Capital, Marriott, Cracker Barrel |
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Clarifying Your Business Strategy
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Consulting Services provided:
- Facilitating Strategic Planning Events
- Establishing Succession Plans
- Installing Business Performance Metrics
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| Clients: Freddie Mac, Weyerhaeuser, American Management Association, Brink’s |
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Positioning Your HR Processes as a Strategic Advantage
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Consulting Services provided:
- Executive Search
- Conducting HR Function Audits
- Enhancing Your Recruiting, Interviewing & Selection Process
- Installing Performance Management Programs including the Desired Competencies, the Performance Appraisal
Process and Ongoing Coaching
- Facilitating Employee Opinion/Climate Surveys and Focus Groups
- Conducting Training Needs Assessments
- Installing HR Metrics
- Outplacement Coaching and Career Transition
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Training Programs provided:
- ‘Talent Management: Matching Your Talent Supply with Your Organization’s Demand’
- ‘The Fundamentals of HR Management’
- ‘The Strategic Role of H.R.’
- ‘Implementing HR Metrics to Gauge H.R.’s Performance’
- ‘How to Conduct a Training Needs Assessment’
- ‘Training Trainers to Train’
- ‘Enhancing Internal Service from Your HR Department’
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| Clients: Time Magazine, Michelin, Ryder Trucks, Sun Trust |
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Increasing Customer Satisfaction & Loyalty
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Consulting Services provided:
- Conducting Quality Service Audits
- Installing Processes to Measure Customer Satisfaction
- Facilitating Customer Advisory Councils
- Developing Standards of Performance and Scripts for Key Customer Touch Points
- Utilizing Your HR Processes to Enhance Employees’ Customer-Centric Competencies
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Training Programs provided:
- ‘Customer Satisfaction: Your Responsibility and Opportunity on the Frontline’
- ‘Customer Satisfaction Recovery: Taking Advantage of Your 2nd Opportunities’
- ‘Internal Service and Teamwork: Helping Your Colleagues Satisfy Your External Customers’
- ‘Effectively Leading a Service Team: Closing the Service Gap between Your Customers’ Expectations and
their Perceptions’
- ‘Creating a Customer-Centric Organization’
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| Clients: State Farm, Chrysler, Exxon, Seagram |
Outplacement and Career Transition
Should you be considering downsizing, PML can assist your organization and your out placed employees with a Six Step Outplacement & Career Transition Program tailored specifically to your needs. The program can be delivered one-on-one or to groups of executives, managers and/or frontline employees.
The PML Six Step Outplacement & Career Transition Program assists out placed employee[s] in:
- Overcoming the negative psychological aspects of conducting a job search – dealing with the stress, maintaining a positive perspective/attitude, etc.
- Utilizing self assessment instruments to gauge their career interests and competencies
- Creating a professional resume that will be read and will maximize their chances of obtaining interviews
- Developing individual job search strategies to be used when they network, respond to ads, access recruiters/employment agencies and contact companies directly
- Utilizing the internet to research directories, companies, job posting sites, etc.
- Preparing for and properly responding to five types of questions frequently asked during employment interviews
