I. Enhancing Your Leadership and Management Team’s Effectiveness

Consulting Services provided:

• Facilitating Team Building Initiatives for Your Leadership and Management Teams
• 360 Assessments of the Performance of: a Team, the Team Leader & the Team Members
• Assessments of Team Members’ Personality Styles and their Team’s Dynamics
• Conducting Leadership & Managerial Skills Assessments
• Executive Coaching
• Organizational Development: Creating a Plan to Address a Team’s Most Critical Performance Issues
• Facilitating a Process to Measure and Enhance both Employee Engagement and Performance

Training Programs provided:

• ‘Effective Interviewing & Selection: Getting the Right Talent on Your Team’
• ‘Performance Management and Your Role as a Coach’
• ‘Enhancing Your Managerial Skills: Accomplishing Significant Results through Others’
• ‘Effective Communication: an Essential Business Competency’
• ‘Techniques for Becoming a Strategic Leader’
• ‘Twelve Practical Steps for Enhancing both Employee Engagement and Performance’
• ‘Making the Transition as a New Supervisor’
• ‘Managing Change within Your Organization’
• ‘Leadership Skills for Supervisors and Managers’

Clients: Dannon, GE Capital, Marriott, Cracker Barrel

 

II. Clarifying Your Business Strategy

Consulting Services provided:

• Facilitating Strategic Planning Events
• Establishing Succession Plans
• Installing Business Performance Metrics

Clients: Freddie Mac, Weyerhaeuser, American Management Association, Brink’s

 

III. Positioning Your HR Processes as a Strategic Advantage

Consulting Services provided:

• Executive Search
• Conducting HR Function Audits
• Enhancing Your Recruiting, Interviewing & Selection Process
• Installing Performance Management Programs including the Desired Competencies, the Performance Appraisal Process and Ongoing Coaching
• Facilitating Employee Opinion/Climate Surveys and Focus Groups
• Conducting Training Needs Assessments
• Installing HR Metrics
• Outplacement Coaching and Career Transition

Training Programs provided:

• ‘Talent Management: Matching Your Talent Supply with Your Organization’s Demand’
• ‘The Fundamentals of HR Management’
• ‘The Strategic Role of H.R.’
• ‘Implementing HR Metrics to Gauge H.R.’s Performance’
• ‘How to Conduct a Training Needs Assessment’
• ‘Training Trainers to Train’
• ‘Enhancing Internal Service from Your HR Department’

Clients: Time Magazine, Michelin, Ryder Trucks, Sun Trust

 

IV. Increasing Customer Satisfaction & Loyalty

Consulting Services provided:

• Conducting Quality Service Audits
• Installing Processes to Measure Customer Satisfaction
• Facilitating Customer Advisory Councils
• Developing Standards of Performance and Scripts for Key Customer Touch Points
• Utilizing Your HR Processes to Enhance Employees’ Customer-Centric Competencies

Training Programs provided:

• ‘Customer Satisfaction: Your Responsibility and Opportunity on the Frontline’
• ‘Customer Satisfaction Recovery: Taking Advantage of Your 2nd Opportunities’
• ‘Internal Service and Teamwork: Helping Your Colleagues Satisfy Your External Customers’
• ‘Effectively Leading a Service Team: Closing the Service Gap between Your Customers’ Expectations and their Perceptions’
• ‘Creating a Customer-Centric Organization’

Clients: State Farm, Chrysler, Exxon, Seagram